Questions fréquemment posées

What products do you offer?

SauvoireParis offers a range of men’s and women’s clothing. The collection includes apparel items such as outerwear, Outfit sets, Coats & Jackets, and other clothing products available through the website.

Each product in our collection is chosen with attention to design, comfort, and wearability. From flowing silhouettes and structured pieces to bold patterns and timeless solid colors, our styles are intended to complement a variety of personal looks and occasions.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Google Pay, Klarna, Maestro, MasterCard, Shop Pay, Union Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 7–9 business days via DHL Parcel, PostNL in the Franch, with free shipping on all orders.

Do you offer international shipping?

Yes, We only ship to Franch now.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the Franch may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, SauvoireParis covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, SauvoireParis does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.